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General information
Arab CSR Index
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Stakeholder Engagement
1. How does the company involve local communities in decision-making processes? *
Regular community meetings
Partnerships with local NGOs
Employee volunteering programs
Not applicable
Other
2. What steps does the company take to understand and address the needs of its stakeholders? *
Surveys and interviews with stakeholders
Community needs assessments
Engagement with local leaders and representatives
Not applicable
Other
3. How does the company ensure transparency in its interactions with stakeholders? *
Regular communication channels (newsletters, website updates)
Public disclosure of engagement activities and outcomes
Stakeholder consultation forums
Not applicable
Other
4. Does the company offer any of the following additional financial benefits to non-executive workers? *
Cost of living adjustments that match inflation rates of the country
Bonuses or profit-sharing
Employee ownership opportunities
Not applicable
Other
Environmental Sustainability
6. What initiatives does the company undertake to reduce its water consumption and promote water conservation? *
Cost of living adjustments that match inflation rates of the country
Bonuses or profit-sharing
Employee ownership opportunities
Not applicable
Other
7. What initiatives does the company undertake to reduce its water consumption and promote water conservation? *
Installation of water-efficient technologies
Implementation of water recycling systems
Community water conservation education programs
Not applicable
Other
8. What measures does the company implement to reduce air pollution and emissions of greenhouse gases? *
Adoption of renewable energy sources
Installation of pollution control equipment
Employee commuting reduction programs
Not applicable
Other
9. How does the company monitor and report its environmental performance, including progress towards sustainability targets? *
Annual environmental impact assessments
Carbon footprint reporting
Participation in environmental certifications (e.g., ISO 14001)
Not applicable
Other
10. How does the company handle waste management and promote circular economy principles? *
Comprehensive waste reduction and recycling programs
Limited waste reduction initiatives
No significant waste reduction efforts
Not applicable
Other
11. Does the company have an environmental management system (EMS) covering waste generation, energy usage, water usage, and carbon emissions that includes any of the following? *
Policy statement documenting our organization's commitment to the environment
Assessment undertaken of the environmental impact of our organization's business activities
Stated objectives and quantifiable targets for environmental aspects of our organization's operations
We don’t have an environmental management system
Other
12. From what sources does the company get its electricity? *
Diesel-generators
Municipal power grid (sources unknown or not renewable)
Municipal power grid (at least 10% of municipal power is generated from renewable sources such as solar, wind or small-scale hydropower)
Not applicable
Other
13. What percentage of energy use is produced from renewable sources? *
0%
1-24%
25-49%
50-74%
75-99%
100%
Don't Know
Other
Social Impact
14. Does the company support initiatives aiming at any of the following: * *
No poverty (SDG 1)
Zero hunger (SDG 2)
Good health and well-being (SDG 3)
Quality education (SDG 4)
Gender equality (SDG 5)
Clean water and sanitation (SDG 6)
Affordable and clean energy (SDG 7)
Decent work and economic growth (SDG 8)
Industry, innovation and infrastructure (SDG 9)
Reduced inequalities (SDG 10)
Sustainable cities and communities (SDG 11)
Responsible consumption and production (SDG 12)
Climate action (SDG 13)
Life below water (SDG 14)
Life on land (SDG 15)
Peace, justice, and strong institutions (SDG 16)
Partnerships for the goals (SDG 17)
15. Does the company have any of the following practices: * *
Publishing reports on the socioeconomic impact of tax payments
Engaging with local communities to understand their needs and priorities
Supporting initiatives that promote tax education and financial literacy
Participating in public discussions on tax policy and reform
Not applicable
Other
16. Particularly in health, What initiatives does the company support to enhance access to healthcare services in underserved communities? * *
Mobile healthcare clinics
Subsidized healthcare programs for low-income families
Health education and awareness campaigns
Not applicable
Other
17. Particularly in education, What initiatives does the company support to enhance access to education in underserved communities? * *
Education sponsorship
Subsidized education tuition programs for low-income families
CSR directly at schools
CSR directly at university
CSR directly at technical education center
Not applicable
Other
18. What steps does the company take to promote financial inclusion and support entrepreneurship in disadvantaged areas? * *
Microfinance programs
Entrepreneurship training and mentorship
Access to small business grants or loans
Not applicable
Other
19. How does the company measure the long-term impact of its community development initiatives on poverty alleviation and economic empowerment? * *
Tracking socio-economic indicators (employment rates, income levels)
Conducting impact evaluations and case studies
Monitoring community feedback and satisfaction surveys
Not applicable
Other
Ethical Business Practices
20. How does the company ensure compliance with local and international laws and regulations? *
Regular audits and internal controls
Legal compliance training for employees
Collaboration with legal experts for guidance
All of the above
Not applicable
Other
21. How does the company ensure transparency in tax practices? *
Publicly disclosing tax payments by jurisdiction
Following international tax reporting standards (e.g., OECD guidelines)
Providing detailed explanations of tax strategies in annual reports
Allowing independent audits of tax practices
Not applicable
Other
22. How does the company ensure transparency and legality in its dealings with suppliers and business partners? *
Conducting due diligence on suppliers and partners regarding tax compliance
Including clauses in contracts requiring adherence to tax laws and regulations
Regular monitoring and evaluation of supplier/partner practices
Collaborating with suppliers/partners to promote mutual understanding of tax responsibilities
Not applicable
Other
23. How does the company ensure the integrity of its supply chain, including the sourcing of raw materials and labor practices? *
Supplier code of conduct and audits
Ethical sourcing certifications (e.g., Fair Trade)
Engagement with suppliers on responsible sourcing practices
Not applicable
Other
24. What mechanisms does the company have in place to prevent bribery, corruption, and unethical behavior? *
Anti-corruption policies and training
Whistleblower protection mechanisms
Regular internal audits and compliance checks
Not applicable
Other
25. How does the company foster a culture of ethics and compliance among its employees and business partners? *
Ethical leadership training programs
Employee code of conduct and ethics training
Performance evaluation criteria tied to ethical behavior
Not applicable
Other
26. How does the company integrate respect for the rule of law into its governance structure? *
Clearly defined roles and responsibilities for the board and management
Regular review and update of governance policies to align with legal requirements
Independent oversight committees to monitor legal compliance
Transparency in decision-making processes through disclosure of meeting minutes
Not applicable
Other
Human Rights
27. How does the company ensure the health and safety of its workers, including those in high-risk industries or remote locations? *
Occupational health and safety training
Safety equipment provision
Regular workplace inspections
Not applicable
Other
28. What policies does the company have in place to prevent discrimination and promote diversity and inclusion in the workplace? *
Equal employment opportunity policies
Diversity and inclusion training programs
Affirmative action initiatives
Not applicable
Other
29. What steps does the company take to engage with local communities to identify and address human rights issues in its operations? *
Community grievance mechanisms
Human rights impact assessments
Collaboration with local human rights organizations
Not applicable
Other
Community Development
30. How does the company contribute to infrastructure development in areas of operation, such as roads, schools, and healthcare facilities? *
Construction or renovation of community infrastructure
Donation of equipment or materials for public projects
Funding or grants for community infrastructure projects
Not applicable
Other
31. What initiatives does the company undertake to promote vocational training and employment opportunities for local residents? *
Job training programs in relevant skills
Apprenticeship programs with local businesses
Internship opportunities for youth
Not applicable
Other
32. How does the company measure the long-term impact of its community development initiatives on poverty alleviation and economic empowerment? *
Tracking socio-economic indicators (employment rates, income levels)
Conducting impact evaluations and case studies
Monitoring community feedback and satisfaction surveys
Not applicable
Other
Sector-specific Indicators
33. For manufacturing companies: How does the company manage hazardous materials and ensure worker safety in its production processes? *
Strict adherence to safety protocols and regulations
Regular employee training on handling hazardous materials
Implementation of engineering controls and personal protective equipment
Not applicable
Other
34. For financial institutions: What measures does the company take to promote financial literacy and consumer protection among its clients? *
Financial education workshops and materials
Transparent disclosure of fees and terms
Accessible customer support services
Not applicable
Other
35. For telecommunications companies: How does the company promote digital inclusion and bridge the digital divide in underserved areas? *
Expansion of network coverage to remote areas
Affordable pricing plans for low-income customers
Distribution of subsidized or free mobile devices
Not applicable
Other
36. For service companies: How does the company integrate sustainability considerations in service delivery? *
Implementation of eco-friendly practices in service delivery
Assessment of the environmental impact of services provided
Integration of sustainable practices in client consultations
Not applicable
Other
Transparency and Reporting
37. How does the company communicate its CSR strategy, objectives, and performance to stakeholders? *
Annual CSR reports published on the company website
Stakeholder engagement sessions and forums
CSR sections in annual financial reports
Not applicable
Other
38. What steps does the company take to ensure the accuracy and reliability of its CSR reporting, including data collection and verification processes? *
External assurance or auditing of CSR reports
Internal data validation and quality control measures
Stakeholder feedback and validation processes
Not applicable
Other
39. How does the company use CSR reporting as a tool for continuous improvement and accountability? *
Setting clear targets and benchmarks for CSR performance
Regular review and analysis of CSR data and metrics
Integration of CSR performance into employee performance evaluations
Not applicable
Other
Adaptability to Cultural Context
40. How does the company respect cultural sensitivities and local customs in its marketing and promotional activities? *
Tailoring marketing messages to reflect local cultural norms
Engaging local cultural advisors or consultants
Avoiding imagery or messaging that may be offensive or inappropriate
Not applicable
Other
41. What efforts does the company make to incorporate traditional knowledge and indigenous practices into its CSR programs? *
Collaboration with local cultural institutions or experts
Funding cultural preservation projects or initiatives
Participation in cultural events or celebrations
Not applicable
Other
42. How does the company ensure gender-sensitive programming and engagement with women and girls in conservative societies? *
Female-focused outreach and empowerment programs
Engaging female community leaders and influencers
Providing safe spaces for women's participation and feedback
Not applicable
Other
Continuous Improvement
43. How does the company solicit feedback from stakeholders to identify areas for improvement in its CSR practices? *
Surveys or feedback forms distributed to stakeholders
Stakeholder engagement sessions or focus groups
Formal complaint or suggestion mechanisms
Not applicable
Other
44. What mechanisms does the company have in place to track and monitor progress towards its CSR goals and targets? *
Key performance indicators (KPIs) tracked regularly
Quarterly or annual progress reports
Dedicated CSR management or oversight committee
Not applicable
Other
45. How does the company incorporate lessons learned from past CSR initiatives into its future planning and decision-making? *
Conducting post-project evaluations and reviews
Knowledge sharing sessions or workshops with staff
Updating CSR policies and procedures based on feedback
Not applicable
Other
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